Frequently Asked Questions
Answers to all your questions about 10bd
Accounts, deposits and withdrawals, games, bonuses, and security — find detailed information on all topics in our FAQ section.
10bd is a reliable online betting and casino platform for players in Bangladesh. From opening an account to deposits and withdrawals, claiming bonuses, and responsible gaming — detailed answers to every question you may have are provided below. If your question is not listed here, our 24/7 Bangla live chat support is always by your side.
Section 01
Account and Registration
To open an account at 10bd, you need an active mobile number and a minimum age of 21. Registration is completely free and can be completed in just a few minutes. Once registered, you can make a deposit and start playing right away.
After registration, 10bd will send a verification code to your mobile number. Once you enter the code correctly, your account will be activated. For large withdrawals, you may need to complete KYC verification by uploading an identity document (NID or passport), which further strengthens the security of your account.
No, each person is allowed only one 10bd account. Opening multiple accounts is a direct violation of the platform's rules and may result in all associated accounts being suspended or terminated. If you face any issues, always seek help through live chat.
Click the "Forgot Password" option on the login page and enter your registered mobile number. An OTP code will be sent — use it to set a new password. If you have trouble, contact the 24/7 live chat and the support team will assist you.
Section 02
Deposits and Withdrawals
Deposits made to a 10bd account via bKash are generally credited instantly, meaning within a few seconds to a maximum of 2-3 minutes. If there is an unusual delay, save the transaction ID and let us know via live chat for a quick resolution.
The minimum deposit amount at 10bd is ৳500 and the minimum withdrawal amount is ৳800. This applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. Any amount within the limits can be deposited or withdrawn at any time.
Yes, Nagad is one of the supported payment methods at 10bd. You can also easily deposit and withdraw using bKash, Rocket, and Upay. The minimum deposit amount across all methods is ৳500 and the minimum withdrawal is ৳800.
10bd generally does not charge any extra fees on withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges, which may vary according to that app's terms. Contact live chat for the latest fee details.
Withdrawals at 10bd are generally processed within 5 to 30 minutes. If the correct account details are provided and KYC verification is complete, most requests are settled quickly. During peak hours, it may take slightly longer.
Section 03
Games and How to Play
To bet on BPL matches at 10bd, go to the cricket section, select the current or upcoming BPL match, then choose your preferred market (match winner, toss, run total, etc.) and enter your stake. The amount will be deducted from your account balance and any winnings will be credited automatically after the match result is confirmed.
RTP stands for Return to Player. It indicates the expected percentage of total wagers that a slot game is projected to return to players over the long term. A higher RTP is generally favorable for players, but it does not guarantee a specific outcome for any individual session — every spin is independent and random.
Yes, 10bd is fully mobile-friendly. You can play seamlessly via a browser on both Android and iOS devices. Slots, live casino, and cricket betting all run smoothly on mobile. You can enjoy the full experience without downloading a separate app.
Yes, the 10bd live casino section is open 24 hours a day, 7 days a week. You can enjoy live roulette, baccarat, blackjack, and various live show games from multiple top providers including Evolution Gaming and Ezugi at any time.
10bd only offers games from accredited and verified game software providers — such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers use RNG (Random Number Generator) technology that is independently audited, ensuring every outcome is completely unbiased.
Section 04
Bonuses and Promotions
When you open a new account and make your first deposit, 10bd automatically gives a 120% welcome bonus of up to ৳15,000. For example, if you deposit ৳5,000, you can start with a total of ৳11,000. A 20x wagering requirement must be met to cash out this bonus.
A wagering requirement is the condition of placing bets a specified number of times with bonus funds before those funds can be withdrawn. For the 10bd welcome bonus, the requirement is 20x — meaning the bonus becomes withdrawable after total bets equal to 20 times the bonus amount have been placed.
Simply open an account at 10bd and play regularly to be automatically enrolled in the VIP program. You start at the Bronze level and can progress through Silver, Gold, Platinum, and up to the highest Diamond level. The more active you are, the faster you can advance to higher tiers.
Weekly cashback rates in the 10bd VIP program: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, and Diamond — up to 1.5%. Higher tiers also come with special offers, faster withdrawals, and priority support.
Yes, 10bd regularly runs reload bonuses, cashback offers, slot tournaments, and special cricket season promotions. Separate special offers are available for cricket betting players during the BPL and IPL seasons. Visit our promotions section regularly for the latest offers.
Section 05
Security and Responsible Gaming
10bd is a safe and reliable platform. All data is protected by SSL encryption. Players' personal and financial information is kept under strict security protocols and is not shared with any third party without permission.
The 10bd support team is available 24 hours a day, 7 days a week via live chat in Bangla. You can start a live chat directly from any page on the site. If you prefer to contact us by email, send a message to [email protected].
10bd places the highest importance on responsible gaming. If you wish to take a temporary or long-term break, request self-exclusion via live chat or email. Our support team will complete the process with full confidentiality.
All 10bd services are for those aged 21 or over only. Opening an account or using the site by minors is strictly prohibited. We believe responsible gaming is essential to building a healthy entertainment culture.
If you feel that betting is having a negative impact on your or someone you know's daily life, professional help should be sought immediately. You will find detailed guidance on 10bd's responsible gaming page. Our support team is always ready to help point you in the right direction.
Still have questions?
Our 24/7 Bangla support team is by your side at any time.
Contact us via live chat or email right now.
Email: [email protected] | Support: 24/7 Bangla Live Chat